Frequently Asked Questions

What time is your hotel check-in and check-out?

Check-in for hotel guests starts at 15:00. We keep the rooms until 18:00 on the day of arrival.
In case of later arrival, please inform the hotel reception by e-mail info@dorpat.ee or phone +372 733 7180.The hotel reception is open 24 hours a day.

Check-out of hotel guests takes place until 12:00.

Are pets allowed at your hotel?

Well-behaved pets are very welcome at our hotel.
The additional fee for each pet is €15/night.

Where is it possible to park when visiting your hotel?

Hotel guests can park behind the hotel or in the Tasku shopping centre parking garage. Parking rate is the same - €7 / 24h. More info about parking can be found from dorpat.ee/parking
What are the breakfast times in your hotel?

The hotel breakfast takes place:
Mon-Fri 7-10
Sat-Sun 7-11
Can guests from outside the hotel come for breakfast?

Yes. It's possible to enjoy breakfast at Hotel Dorpat even if you're not currently staying at the hotel. For outside guests, breakfast is priced at 18 € per person. For children aged up to 5 years old, the breakfast price is 5 € and for children aged 6–12 (included), 10 €.
What's the cleaning policy?

Daily room cleaning is carried out between 9:30–11:30 and 14:30–15:30. Our housekeeping staff will follow the sign displayed on your room door: PLEASE CLEAN MY ROOM or DO NOT DISTURB. Rooms displaying the PLEASE CLEAN MY ROOM sign will be serviced as soon as possible. Please note that our housekeeping staff will not move or rearrange your personal belongings. We kindly ask you to keep surfaces clear to allow for efficient cleaning.

If the DO NOT DISTURB sign remains on your door throughout the scheduled housekeeping hours, your room will not be serviced that day.

For longer stays, bed linen is changed every third day. If you would prefer more or less frequent linen changes, please inform the reception. Help us protect the environment and save water by reusing your towels.
- If you DO NOT WISH to have your towels replaced, please hang them on the towel rack.
- If you WOULD LIKE FRESH TOWELS, please leave them on the bathroom floor.

Does your hotel have a water park or a swimming pool?

There is no water park or swimming pool in our hotel, but we offer all our guests an opportunity to come and relax in our calming Herb Spa located on the first floor of the hotel. at Herb Spa we offer many different treatments - massages, body treatments, facials, manicure, pedicure, etc.

You can learn more about Herb Spa treatments here. Book treatments conveniently online or at the Herb Spa reception.

What additional services are offered at your hotel?

All hotel guests can use the fitness room on the 0th floor of the hotel and the children's playroom on the 2nd floor, both free of charge.
The Business Lounge is located on the sixth floor, which is primarily meant for business guests and allows them to comfortably focus on work.

The room opens automatically with a room card for those who have accommodation in superior/deluxe rooms and suites.

You can read more about additional services here.

If you did not find it here answers to your questions, feel free to contact us!

P: +372 733 7180
E-mail: reception@dorpat.ee